CONCIERGE CARE TERMS & CONDITIONS

 

By signing the care agreement the client or their representative  acknowledges and agrees to the following terms and conditions: 

 

1.     Introduction

Concierge Care CC conducts a care and companionship service, and to this end provides trained independent contractors (hereinafter referred to as “carers”) to perform certain home care functions to meet the needs of its clients, namely home management, cooking, assistance with bathing and basic hygiene, reading, assistance with participation in social activities and driving.  This service is provided on the following terms and conditions.

 

2.     Definitions

‘The Agency’ means Concierge Care cc, a close corporation with limit liability duly incorporated in terms of the Company Laws of the Republic of South Africa.

‘Carers’ means those independent contractors provided to the Client by the Agency.‘Clients’ means the person to whom the carer(s) are assigned and/or those persons who, on behalf of the person to whom the carer is assigned, contract with the Agency. 

 

3.     The Assignment

For the duration of the assignment, the Agency shall

Assess the needs and requirements of the Client in relation to the nature and level of care required.

Select and match carers most suitable for the Client’s specific needs;

Provide the required care and companionship services to the Client by means of carers.

Monitor the care provided by the carers and provide continuing evaluation of their performance.

Provide ongoing support to the Client and regular assessment of his/her specific needs and requirements.

 

4.      Fees

The Agency shall render accounts weekly in respect of the services provided

No payment of the Agency fees shall be made by the Client directly to any carer of the Agency.

The Agency reserves the right to adjust it's fees with due written notice .

 

5.      Rotation of Carers

It is understood that carers may need time off, in which event the Agency undertakes to provide a suitable replacement carer.

 

6.      Provision of meals

Provision of coffee or meals is at the client's discretion and is not expected by Agency carers.

 

7.      The Withdrawal of Carers from the Assignment

Should the Client find any carer provided by the Agency to be unsuitable for the assignment, the Client shall notify the Agency accordingly and the Agency shall be obliged forthwith to withdraw the carer concerned from the assignment.

In the event of any carer being withdrawn from the assignment at the instance of the Client, then, so as to enable the Agency to meet its obligation to act fairly towards the carer concerned, the Client shall advise the Agency in writing within seven days after the date of the withdrawal of the carer of the reasons for the carer’s unsuitability and of the facts and circumstances leading up to the withdrawal of the carer from the assignment.

The Client recognises that it is the right and obligation of the Agency to take appropriate corrective action should this be necessary, and shall accordingly refrain from doing so himself/herself

The Agency undertakes to provide a suitable replacement for the carer concerned within a period of 24hrs

 

8.     Restraint

The Client undertakes that he/she will not, whilst contracted to the Agency or for a further period of 12 months after the termination of the contract, employ or offer to give any carer introduced by the Agency any private employment, whether directly or indirectly, without the Agency’s prior written consent therefor first having been obtained.

The Client undertakes, that should it breach the foregoing restraint, he/she will immediately become liable for payment in full of an amount of R 25 000 (twenty five thousand rands) as a pre-estimate of the Agency’s damages.

 

 9.      Miscellaneous

Should the Client require assistance with driving, the Client undertakes to ensure that his/her vehicle is comprehensively insured.

The Client acknowledges that the Agency provides a home care service and not a health care service, and is accordingly aware that the Agency accordingly does not fall within the ambit of the health care legislation.

 

10.    Confidentiality

The Agency’s term and conditions are strictly confidential and the Client and Agency each undertake in favour of the other that they shall not disclose same to any third party.  They agree further to take all steps within reason to ensure that the terms of the agreement remain confidential.  

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E&OE